Customer Testimonials

I was totally amazed at my interaction with Andrew Resanovich and how helpful he was when I didn't find a fit in the truck that this dealership had for sale and he helped us look up a truck in MI that was what we were looking for! I really appreciated him taking the time and effort to help us out, it was astounding and made my day. Thank you ever so much, Tom Hebron (under my daughter's google account)

Mark Lamp was extremely helpful. Appointment was at 8am, my vehicle was on the lift by 8:05 and I was out the door with an oil change and tire rotation by 8:45 even with the complimentary wash

My experience was truly exceptional. I needed a car now, and my salesman made it happen. When I arrived to pick up my car, it was ready to go. My salesman answered all of my questions and set up my phone. I am very pleased with my experience!!

Some of the best people around. I have never had a better experience buying a vehicle as I did at Loudon Motors. They are knowledgeable, friendly and easy to work with. They are good enough, I've actually bought two cars from them. Highly recommended.

The guys from service to the techs were wonderful. They were are very respectful.

Buyer beware ….just drove over a hour one way ! to purchase a truck that salesman ensured me that ran good with NO warning light on dash get there truck had CHECK ENGINE Light on and a serious engine miss that would of been nice to know before making a 2hr trip (there and back) ..please loudon ford make sure you sale people know the vehicle they are selling ..also if they say they runs good that they do before asking people to Make a trip to your dealership at 4.00 a gallon of gas !

Great experience at Loudon Motors Ford. I had very specific towing requirements, and Crystal and Karl were extremely flexible and worked with me every step of the way to get the truck set up exactly right. They listened and delivered. Highly recommend!

We recently had a very positive experience buying a new F150 at Loudon Motors. The team gave us personalized service that met our needs and exceeded our expectations. They had a great selection for options and were very knowledgeable about the vehicles (and offered us a very fair deal.) This is our second car purchase with Loudon. We have been pleased with the entire team. Andrew in sales, Jake in finance and the entire service department team continually goes above expectations to maintain satisfied customers.

Fantastic service!! Highly recommend!!

Wouldn't take a cashier check from my bank. Insisted that I use their financing. Wanted me to wire $20,000. Fought with them for 2 days and finally told them to stick it. A month later still getting loan request denied after I told them forget it. 20k down on a 60k truck with excellent credit. Doesn't make sense. Don't trust them. Told me they had people waiting to buy the truck I wanted that's been sitting around for a year. A different number every time I talked to them. Trying to pressure me. Then tried to double charge ... Read More

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Google - Sep 7, 2026

Wouldn't take a cashier check from my bank. Insisted that I use their financing. Wanted me to wire $20,000. Fought with them for 2 days and finally told them to stick it. A month later still getting loan request denied after I told them forget it. 20k down on a 60k truck with excellent credit. Doesn't make sense. Don't trust them. Told me they had people waiting to buy the truck I wanted that's been sitting around for a year. A different number every time I talked to them. Trying to pressure me. Then tried to double charge doc fees.

Worst dealership around, if i could give this place negative stars I would. They are disrespectful, lie, and mislead you just so they can make a sale. I will not list all mechanical issues i have had since day one, but will list the most troublesome issues with this dealership. On May 10th of 2025, I went in to look at a Chevy Colorado. After the trade in i was offered, i decided to go with purchasing the truck. The main thing i said when filing the paperwork, was that i needed a warranty that i could use at other dealerships ... Read More

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Google - Sep 6, 2026

Worst dealership around, if i could give this place negative stars I would. They are disrespectful, lie, and mislead you just so they can make a sale. I will not list all mechanical issues i have had since day one, but will list the most troublesome issues with this dealership. On May 10th of 2025, I went in to look at a Chevy Colorado. After the trade in i was offered, i decided to go with purchasing the truck. The main thing i said when filing the paperwork, was that i needed a warranty that i could use at other dealerships due to the fact i would be living out of state for a few months for work. Was told the warranty was one i could go anywhere. After covering it, i was handed a paper and told it was a "summary" of what we covered and i needed to sign it. I will get into this later. Also, they did not inform me until several days AFTER i had picked up the truck and they had taken possession of mine, that a Lein letter was still on my old truck. It had been paid off for five years, was unware that was still on the title. So, somehow they were able to do all the paperwork for the sale when they shouldn't have been able to. Almost like they wanted to get rid of that Colorado in the worst way. After multiple issues with the truck since day one, i ended up having a coolant leak with the truck over heating. I took it in to get checked out. I was told by the Service Manager, that it was "normal" for a temp gauge to fluctuate and that i had no leaks. I said it was not fluctuating, it tapped out at 260 clear in the red. He still said that it was normal, and i had no leaks. A few days later, i was broke down on the side of the road with coolant spraying out the back of the engine. I called the next morning to speak with the service manager about towing my vehicle to them at their cost, and his response to me was, "Well i disagree, you did not know it was leaking either." Apparently bringing it to them when it was low and overheating, was not an indication that i was aware it had a leak. the next six to seven months i rarely drove the truck due to the job i was doing. This past June, i took the truck in for another leak, this time a transmission coolant line. They "Fixed" the line and sent me home. The next day, the line blew out spilling all transmission fluid out over the engine, and i was broke down on the side of the road, and offered no help to get a tow or a loaner due to it being Saturday and service department not in. I got towed myself to them, and a few days later, they "Fixed" the line again. That night on the way home, same line blew out, same situation. It was towed to them yet again, this time on their dime, and fixed. The next few weeks the truck was not running right, sluggish, no power at all. I filed a complaint with the Attorney General this time due to them not able to fix it and not wanting to return. I ended up broke down again. I tried to call the General Manager who had told me the last time i was in after the line blew the second time that i could call her at any time of the day, and she would not return my calls. After taking it to another dealership, come to find out the truck had been stuck in 4 wheel drive, and after some research i found that can indirectly cause transmission lines to blow. I had to pay for the repairs myself because the warranty denied the claim due to the warranty stating that it had to go back to Loudon if i lived within 40 miles. Ther "summary" paper i was handed, yea, that was not it. It was the contract that stated at the bottom i had to bring it back to them, and was never told that. Now, the only thing they are willing to do is refund me a prorated portion of my warranty. Much more to what I have ended up dealing with, but this is the main issues. Do not go to them. They are a horrible dealership, with a service department that cant make repairs, and sell you a warranty making you have to return to them when they cant fix the issues to begin with.

This particular visit was facilitated by Ron, my last one was with Mark. They were both above and beyond helpful, accommodating, and communicative. Chuck worked on the car and took the time to explain what was happening and needed. Overall excellent experience!

I had a good time, dealt with fairly and felt respected.

Absolutely great experience with the staff at this dealership. Andrew and his team communicated exceptionally well and made a deal with a lot of moving parts come together seamlessly. They were extremely accommodating seeing as I had to travel to make this deal happen. They made a more than fair trade offer and the vehicle was priced appropriately which made the drive worth it. The team was extremely up front about the entire process creating a truly “what you see is what you get” experience. I only wish I lived close so every time I bought a car it could ... Read More

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Google - Aug 31, 2026

Absolutely great experience with the staff at this dealership. Andrew and his team communicated exceptionally well and made a deal with a lot of moving parts come together seamlessly. They were extremely accommodating seeing as I had to travel to make this deal happen. They made a more than fair trade offer and the vehicle was priced appropriately which made the drive worth it. The team was extremely up front about the entire process creating a truly “what you see is what you get” experience. I only wish I lived close so every time I bought a car it could be this easy.

Great and fast service. They come pick your car up and drop off for free!!! Best price in town for tires

I had a wonderful experience buying my Ford Escape! MIchael was incredibly professional, helpful, and made the process smooth and stress-free. Highly recommend asking for Michael!

My best friend purchased a 2013 GMC Terrain from Loudon Motors about two years ago. She was told there was no rust, that the vehicle had been looked over, and that there were no issues. Unfortunately, that has not been her experience at all. The vehicle has significant rust throughout the body and has had multiple other issues. She is now dealing with an exhaust leak that she was quoted approximately $3,800 to repair. What makes this even more upsetting is that she has a 3-year-old daughter who rides in this vehicle. Finding out there is a significant exhaust issue in the ... Read More

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Google - Aug 27, 2026

My best friend purchased a 2013 GMC Terrain from Loudon Motors about two years ago. She was told there was no rust, that the vehicle had been looked over, and that there were no issues. Unfortunately, that has not been her experience at all. The vehicle has significant rust throughout the body and has had multiple other issues. She is now dealing with an exhaust leak that she was quoted approximately $3,800 to repair. What makes this even more upsetting is that she has a 3-year-old daughter who rides in this vehicle. Finding out there is a significant exhaust issue in the vehicle she uses to transport her child is obviously extremely concerning and she cannot afford to fix it. There is also still a video online from the dealership showing this exact GMC Terrain when it was being sold and discussing its condition. Looking back at that video now compared with what she has actually dealt with is incredibly frustrating. We understand that she purchased a used 2013 vehicle and that an older vehicle can require repairs over time. That isn’t the issue. The issue is that the condition of the vehicle and the problems she has experienced do not match how she says the vehicle was represented to her when she purchased it. Based on her experience, I would strongly recommend having any vehicle from this dealership independently inspected before purchasing it, regardless of what you’re told about its condition.

I recently worked with Andrew to purchase two cars, and I couldn’t have asked for a better experience. He was incredibly nice, personable and considerate throughout the entire process. Andrew took the time to understand exactly what I needed never rushed me and made everything feel easy and stress-free. His professionalism and genuine kindness truly set him apart. If you’re looking for someone who treats you like a person, not a sale, Andrew is the one to go to. I’m grateful for his help and thrilled for both of my new cars. Highly recommend!

The entire crew at Loudon Ford is terrific! I wouldn’t go anywhere else!

Recently purchased a vehicle from Loudon’s… they are a great local option for a car dealership. Sales is professional and helpful without being pushy. The finance department is quick and straightforward. When it came time to get service done on my vehicle it was easy to schedule and they were quick to get it in and complete.

This was my first time really shopping for a vehicle. I had my eyes set on a truck, and they had one that not only had what I required, but the ford maverick lariat I ended up buying was more than I could ever dream of. The people were SO friendly, very good vibes. I was prepared when I walked in but they basically gave the answers to everything BEFORE I asked. Made me feel like they were honest and open. I'm a nervous wreck of a person so doing this sort of thing makes me feel so anxious, ... Read More

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Google - Jul 27, 2026

This was my first time really shopping for a vehicle. I had my eyes set on a truck, and they had one that not only had what I required, but the ford maverick lariat I ended up buying was more than I could ever dream of. The people were SO friendly, very good vibes. I was prepared when I walked in but they basically gave the answers to everything BEFORE I asked. Made me feel like they were honest and open. I'm a nervous wreck of a person so doing this sort of thing makes me feel so anxious, and they just made it feel so easy. I didn't feel pressured at all (though my heart was already set on this truck, haha). I bought the Lariat. I couldn't be happier, a dream car, and easy on my nerves to have gotten it here. Thanks guys~

I’m a customer since 2016 and always good service. Never had issues.

I was looking for a nicer commuter car, that was safe and reliable for my kids. We worked with Carl. He was so pleasant to work with. He was very fair on price and everyone was timely getting us in and out. Anything we expressed even a little concern on, they did not hesitate to fix right away. And what couldn’t be fixed same day they scheduled to fix. I can’t say enough great things about Carl and Loudon. This was our first time buying from them but we will definitely look to them in the future as ... Read More

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Google - Jul 23, 2026

I was looking for a nicer commuter car, that was safe and reliable for my kids. We worked with Carl. He was so pleasant to work with. He was very fair on price and everyone was timely getting us in and out. Anything we expressed even a little concern on, they did not hesitate to fix right away. And what couldn’t be fixed same day they scheduled to fix. I can’t say enough great things about Carl and Loudon. This was our first time buying from them but we will definitely look to them in the future as well!

Easy to deal with. Got a great price on my trade in. Very accommodating.

Fantastic service and support! They had an issue with their financing system when I was there. They apologizing and asked if I could possibly come back the next day. They actually let me drive my new car home before completing the paperwork! They even topped off the gas o cover the cost of driving there twice.

I just wanna give a shout out to Mark over in the service department and the mechanics. They got me hooked up with an oil change and I had a software update I needed and with out any hesitation they made it happen. I was recommended to take my truck there and I wasn't disappointed. I will definitely keep going there. Thank you to everyone who works there for making me feel like I was a regular customer and being able to get my last minute request.

Thank you so much for helping me with a wonderful warranty for my vehicle today!!!!

Be careful buying used from them. My son bought a Ford Explorer from them drove it home and the check engine light came on while driving home. Took it back the next day and they said tough shit, you bought it. It ended up costing almost a thousand dollars to fix. It was a sensor on the catalytic converter( or somethong like that)Just know they'll clear the code and then sell something that needs an instant repair. You would think a "family" business would do better than that.

I have nothing but good to say about my purchase at Loudon Motors Ford. Michael Heslop was diligent about getting me into the vehicle I wanted. He and the sales manager were very transparent with pricing which was impressive.

Based on my family’s experience with Loudon’s Car in Minerva, I would not recommend buying a vehicle from or having work done there. What she went through left our family feeling that the business did not have her best interests at heart. Trust and honesty are essential when making major vehicle purchases or paying for repairs, and unfortunately, that wasn’t the impression we were left with. Because of what happened, I would encourage others to do their research and consider other options.

They would sell a lemon to their grandmother

Mark was nice, energetic, and kept me informed. Perfect experience

Customer service employees couldn't have been more helpful. I recommend them very highly.

I bought a car from them that was advertised as having 76,000 miles on it. I have a title that says 76,000 miles. I took it to have some work done to it and found out it has 176,000 miles on it. This is not something a dealership could have or should have overlooked. I was outright lied to and this sort of behavior from a car dealership is not only wildly deceptive, but downright shameful.

Absolutely the worst experience ever in purchasing a vehicle. They don't eve deserve a 1 star.

I’ve dealt with the Ford dealership in Minerva a handful of times. They’ve always been very responsive and helpful. Great deals on vehicles. Highly recommend.

We had the most relaxing atmosphere this weekend when it came to trading in our car and upgraded to a newer vehicle. Everyone was truthful about what the costs were upfront; no pressure tactics from any staff member at the dealership. Thank you for polite and honest services each member provided, especially Nick and the cup of java:)

Smaller dealership with good customer service that gets the job done.

My experience with Loudon Motors Ford was extremely disappointing. I was texting with Andrew about a 2025 Audi Q3 and made a reasonable offer of $34,000 out the door. Instead of having a professional conversation, Andrew’s responses came across as dismissive, condescending, and insulting. When I explained that the vehicle needed to fit within my budget, I was told that “maybe this is not the right car for you,” which felt like he was implying I could not afford it or was not well-off enough to overpay for the vehicle. He also seemed dismissive about the fact that I lived 45 minutes ... Read More

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Google - May 23, 2026

My experience with Loudon Motors Ford was extremely disappointing. I was texting with Andrew about a 2025 Audi Q3 and made a reasonable offer of $34,000 out the door. Instead of having a professional conversation, Andrew’s responses came across as dismissive, condescending, and insulting. When I explained that the vehicle needed to fit within my budget, I was told that “maybe this is not the right car for you,” which felt like he was implying I could not afford it or was not well-off enough to overpay for the vehicle. He also seemed dismissive about the fact that I lived 45 minutes away, responding that he makes a 40-minute drive every day, as if I should be willing to make the drive regardless of whether the numbers made sense first. The vehicle was listed on CarGurus as high priced and above fair market value, yet Andrew kept insisting they were one of the best-priced options. As someone who worked as a car salesman at a top-producing dealership for 5 years, this felt like old-school dealership tactics that do not work in today’s market. Customers can see pricing, compare vehicles, and know when something is above market. I was a serious buyer, but I was not going to be pressured or talked down to for refusing to overpay. Overall, the experience felt outdated, dismissive, and unprofessional. I would not recommend this dealership based on this interaction.

Service was excellent

Was pretty greeted on time and service was timely completed to my satisfaction. Great place to have my truck serviced!

This is how they sell used vehicles whether they were test driven or not front pads and rotors completely shot and warpped and rear shocks leaking oil doesn’t matter wether you call in the next day after buying the vehicle immediately after they open or not terrible response times don’t care attitudes and all around customer service pathetic excuse for a dealership with ASE techs that just wanna save a few bucks 10 out of 10 don’t go there or if you do have ample amounts of time to do a full inspection yourself

My sales rep Andrew R was very nice to work with!

Andrew has been extremely easy to work with. I've bought several vehicles from him and hope to do future business with him.

This was the absolute best interaction I’ve ever had with a dealership! They are totally dog friendly and everyone there is pleasant and ready to help! I love my new truck thanks so much Michael !

From the time I walked through the doors to my on-site recall service, London has been top notch

We like dealing with Andy at Loudens Ford. He quick and efficient on getting the car ready and all the paperwork that goes along with buying a new vehicle .

Loudon’s is always very attentive and timely. The facility is very clean and everyone is welcoming.

Bought my truck there about a year ago had to take it in for a rear end replacement Good service! Friendly staff turnover was pretty quick after parts was located

Loudon Motors staff was great and I personally worked with Roger and Ron and wanted to thank them both for great service!! My 2018 Ford Explorer, which I just love and still looking great was picked up and delivered back by an awesome, friendly driver and that service they offer is very helpful with working people! Thanks again and I would highly recommend Loudon Motors.

They raised the price on a vehicle several thousand dollars from one day to the next. Cited it was because of market adjustments. I believe it is poor customer service. Would give negative stars if possible.

After agreeing to a price on a used truck, they raised it a thousand dollars and slipped it by me. I guess I should have paid better attention

Horrible detailing job. Bought a “new” car to us and it’s disgusting took it back down for a better clean brought it back with the same messes. So disappointing. Not like we live close. Not to mention our “new” car needed an alignment. Then the alignment that was NEEDED gets thrown in our face that they did it for free. When it should have been done before us or anyone bought the car.

Service and response after signing papers for sale suck! If you need anything from them after buying, good luck!

They advertised to the general public (NO RESTRICTIONS NOTATED) a former police vehicle, nice SUV, for sale that had damage. Conversed with someone who provided some particulars. I took the day off from work to make the purchase only to be told that there are restrictions to purchase because Ford still holds the title. PLEASE DONT ADVERITSE THIS FOR SALE WITHOUT THE NOTATED RESTRICTIONS. A HUGE WASTE OF TIME!!! RESPONSE TO COMMENT BELOW...You need to notate the restriction in the ad!! Otherwise, I can see that the enticing ad that displays a very low price can be used as ... Read More

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Google - Mar 2, 2026

They advertised to the general public (NO RESTRICTIONS NOTATED) a former police vehicle, nice SUV, for sale that had damage. Conversed with someone who provided some particulars. I took the day off from work to make the purchase only to be told that there are restrictions to purchase because Ford still holds the title. PLEASE DONT ADVERITSE THIS FOR SALE WITHOUT THE NOTATED RESTRICTIONS. A HUGE WASTE OF TIME!!! RESPONSE TO COMMENT BELOW...You need to notate the restriction in the ad!! Otherwise, I can see that the enticing ad that displays a very low price can be used as a lure or a bait and switch sales tactic. Your salesman was dismissive as though I should be greatful that you exist. Also, I already left Crystal a message to discussthe matter but never received a call back. So, please don't pretend to care. 0 Stars!

A recall on my truck for the clock spring was done by there mobile mechanic. And I do not drive my truck a lot, so 2 weeks after they did the recall I needed to use my truck. The weather got bad and I needed my truck and realized I had no parking lights. Called the dealership had me bring it up to diagnose. Never had any problems with the parking lights until the clock spring replacement. And they can see there was not a lot of miles between the time of the clock spring replacement and when the truck was ... Read More

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Google - Feb 19, 2026

A recall on my truck for the clock spring was done by there mobile mechanic. And I do not drive my truck a lot, so 2 weeks after they did the recall I needed to use my truck. The weather got bad and I needed my truck and realized I had no parking lights. Called the dealership had me bring it up to diagnose. Never had any problems with the parking lights until the clock spring replacement. And they can see there was not a lot of miles between the time of the clock spring replacement and when the truck was dropped off at the dealership. Cause they recorded the mileage both times. I probably wouldn't have been half as disappointed with the dealership if the service manager wouldn't have said there's no possible way the tech could have messed up my parking lights. So Google and see if you can burn up a BCM by changing a clock spring if or call any other dealerships. They'll be honest if they're not working on your vehicle. They could have owned some responsibility in this matter. So a clock spring recall from this service department cost me a BMC and a little over $1200🤷🏻. Update I emailed the manager like the post below suggested 2 weeks ago and haven't heard anything yet from the manager.

1.3 seconds im out

I would not recommend this dealership to anybody. I bought my car. At this dealership. In May of 2025 they sold me this car. This car had numerous problems with it like cracked headlight. Cracked windshield kneaded brakes it needed a brand new motor. Yes, they fixed my motor but now it's leaking oil. O2 sensor's not working now.Check engine light came on i bought the extended warranty and the extended warranty. Did not cover anything. So I had to pay the motor out of my pocket. And I'm tired of Putting money into it. I tried ... Read More

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Google - Dec 11, 2025

I would not recommend this dealership to anybody. I bought my car. At this dealership. In May of 2025 they sold me this car. This car had numerous problems with it like cracked headlight. Cracked windshield kneaded brakes it needed a brand new motor. Yes, they fixed my motor but now it's leaking oil. O2 sensor's not working now.Check engine light came on i bought the extended warranty and the extended warranty. Did not cover anything. So I had to pay the motor out of my pocket. And I'm tired of Putting money into it. I tried to call and text people down there. No one will not return my phone. Call or text me back. They did not give me my bill of sale either for the motor replacement they knew that there was something wrong with the car. And I guess they wanted to hurry up and get it off their lot. What a shame that there is no trustworthy people at dealerships. And I tried to contact the owner and the manager of that place and neither one of them will get a hold of me.So I would say the best thing to do is to avoid this car dealership. At all cost, they're not there to help you.They're there to rob you. When I first went there, they said that they're there to help me, that's not true. Avoid At all cost

Dropped off my car for service and they even brought it back to me today. Service department kept me advised about the upkeep needed for my vehicle. Very friendly service from Danielle and the gentleman that works in the service department who told me he's been there for at least a year. Very positive. Very very positive. Tom and Kenny dropped off my car. Very professional, very polite and always great to see my Ford family and friends. They treat you like your family. They are honest and trustworthy. I will go nowhere else. Thank you loudon and for ... Read More

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DealerRater - Nov 25, 2025

Dropped off my car for service and they even brought it back to me today. Service department kept me advised about the upkeep needed for my vehicle. Very friendly service from Danielle and the gentleman that works in the service department who told me he's been there for at least a year. Very positive. Very very positive. Tom and Kenny dropped off my car. Very professional, very polite and always great to see my Ford family and friends. They treat you like your family. They are honest and trustworthy. I will go nowhere else. Thank you loudon and for everything you do and you will continue doing.

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I purchased a vehicle in Spring 2024 at Loudon motors. I live in PA and purchased it in OH, so I had to come with a cashiers check. Upon my inspection it appeared that the front windshield wipers had deteriorated to the point the rubber was falling off. This obviously was not caught during their resell inspection. Since I came with a cashiers check, I couldn't change the purchase price. Later, I realized that the passenger door automatic locks did not work. Loudon failed to inspect this feature and has not responded to multiple inquiries regarding fixing the passenger door ... Read More

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Google - Nov 11, 2025

I purchased a vehicle in Spring 2024 at Loudon motors. I live in PA and purchased it in OH, so I had to come with a cashiers check. Upon my inspection it appeared that the front windshield wipers had deteriorated to the point the rubber was falling off. This obviously was not caught during their resell inspection. Since I came with a cashiers check, I couldn't change the purchase price. Later, I realized that the passenger door automatic locks did not work. Loudon failed to inspect this feature and has not responded to multiple inquiries regarding fixing the passenger door automatic locks. I would not purchase from them.

BUYER BEWARE. Talking to Andrew for a week about a Truck. Called Thursday told him I'd be Friday morning driving 4 hours. He helped me find a rental to get there. I asked if i needed a deposit he laughed and said no, asked him to pull the sticker and/or park it in the back, i was indeed coming in the morning. Put Insurance on it, booked the car rental. booked the Uber because they refused to follow me to car rental. Mid conversation he tells me a coworker sold the truck. not accommodating with the rental, flat out ... Read More

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Google - Nov 6, 2025

BUYER BEWARE. Talking to Andrew for a week about a Truck. Called Thursday told him I'd be Friday morning driving 4 hours. He helped me find a rental to get there. I asked if i needed a deposit he laughed and said no, asked him to pull the sticker and/or park it in the back, i was indeed coming in the morning. Put Insurance on it, booked the car rental. booked the Uber because they refused to follow me to car rental. Mid conversation he tells me a coworker sold the truck. not accommodating with the rental, flat out selling the truck from underneath me. telling me first come first serve. As soon as i called about the truck it was marked up and had i not had the screen shot to prove that would have to pay full price.

I traveled from Pittsburgh to Ohio with my newborn to buy this car, only to be completely disappointed. We were misled into believing it had a warranty — it did not, I even have it in writing. The car had 5 recalls(even though they told me it was well taking care of) and we’ve already paid nearly $900 out of pocket for repairs on top of 35k for the car. The dealership ignores my emails and refuses to admit they misrepresented the sale. Dishonest, untrustworthy, and willing to take advantage of families — avoid at all costs.

It went well I thought….. very friendly answered the questions. I looked over the whole vechile except where I should have. They had the trunk open on the van and I never thought to look up there. Got it home two weeks later I look up and there’s scratches dents just horrible…. Now I know why the trunk was open…. I mean paying over 30000 dollars for a used van shouldn’t have all the damage but I guess it’s on me for not checking…… Update: go in for a free oil change. Ask about a light that was ... Read More

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Google - Aug 6, 2025

It went well I thought….. very friendly answered the questions. I looked over the whole vechile except where I should have. They had the trunk open on the van and I never thought to look up there. Got it home two weeks later I look up and there’s scratches dents just horrible…. Now I know why the trunk was open…. I mean paying over 30000 dollars for a used van shouldn’t have all the damage but I guess it’s on me for not checking…… Update: go in for a free oil change. Ask about a light that was on for my stop start future not working…. Got charged 180 dollars for a diagnostic test…. One hour of work 139 dollars when my buddy that’s a mechanic says the test takes five minutes…. Unreal I just bought the car three months ago and the battery is already dead. Then try to charge another 800 to replace both batteries which I did for 270 dollars…. Very disappointing

The salesman I had was polite so I should at least give credit there. However upon looking at a 2014 Dodge grand Caravan and taking it for a test drive I had noticed that the transmission seemed to be slipping. Once brought to their attention and informed there’s no way to make a deal the sales manager was brought over. This was the start of the shifting point that made me instantly regret coming here. The sales manager was your classic sleazy salesman. He tried telling me he didn’t know about it and that it must have been a “... Read More

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Google - Jul 20, 2025

The salesman I had was polite so I should at least give credit there. However upon looking at a 2014 Dodge grand Caravan and taking it for a test drive I had noticed that the transmission seemed to be slipping. Once brought to their attention and informed there’s no way to make a deal the sales manager was brought over. This was the start of the shifting point that made me instantly regret coming here. The sales manager was your classic sleazy salesman. He tried telling me he didn’t know about it and that it must have been a “fluke”. This was definitely not a “fluke”. A transmission would not slip or even feel like it’s slipping 5 different times on a short test drive. The sales manager also seemed to be trying to push the vehicle onto me by saying “what if it was that we owed you $1000 instead of you owing us”. I had to tell them “sure I’d probably be interested if you diagnosed the transmission” just so that I could get my keys back from appraisal and leave. This was followed with the sales manager saying that they would reach out the following morning with a diagnosis. From experience there is no way you are fully diagnosing this issue in the small amount of time they were trying to express considering it was roughly an hour till close. This dealership seems like they are only worried about pushing the sales and not dealing with the repercussions or customer retention after. I WOULD NOT trust this dealership at all in my opinion! First impressions matter and theirs will be one I will never forget and definitely not in a good way! Personally one of the worst and sketchiest experiences at a dealership I have encountered!

I've left messages to find out when a part to repair my car arrives, two weeks so far, no answer. I've left messages for service 6/18, and 6/19, and no return call so far....

Our experience with Loudon Motors was not a positive experience. After seeing issues with the truck that were not disclosed in the ad on your website we decided this was not the vehicle my son should buy and decided to leave. Our salesman Michael Heslep assured us that my credit as the Co signer would not be run but would be saved in the computer in case we changed our mind and they could run it then. On our return home I received a notification from my credit company that Loudon Motors ran my credit without my consent. Upon calling ... Read More

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Google - Jun 14, 2025

Our experience with Loudon Motors was not a positive experience. After seeing issues with the truck that were not disclosed in the ad on your website we decided this was not the vehicle my son should buy and decided to leave. Our salesman Michael Heslep assured us that my credit as the Co signer would not be run but would be saved in the computer in case we changed our mind and they could run it then. On our return home I received a notification from my credit company that Loudon Motors ran my credit without my consent. Upon calling the Manager was not apologetic but said I was told it was being run and that this happens automatically. My son was approved at another dealership for more money and did not need a co signer. He makes more than enough money to pay for that truck payment. Your dealership did not try to sell the vehicle in any way especially since you had another appointment already in the parking lot waiting. Your salesman would tell us one thing and then came back to us and said something completely different.

Loudon's is by far the beat dealership I have ever dealt with. They care about the customer, they went over and above on my last purchase of a 2025 Bronco Sport. Justin was an excellent Salesperson, and the experience was a great one!

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Bought from them last spring, drove the vehicle 9000 miles in 11 months. They picked up my vehicle and took it to Minerva for an oil change and tire rotation. So, in 9000 miles, it now needed an air filter at $40 and a cabin air filter, at $100, and all 4 tires. Nothing in the glove box was ever moved, so the cabin filter was never even inspected. (But needed to be changed) How in 9000 miles should it need 4 tires and an engine air filter if the they inspected this vehicle before they sold it to me 11 months prior? I told them not to worry ... Read More

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Google - Apr 1, 2025

Bought from them last spring, drove the vehicle 9000 miles in 11 months. They picked up my vehicle and took it to Minerva for an oil change and tire rotation. So, in 9000 miles, it now needed an air filter at $40 and a cabin air filter, at $100, and all 4 tires. Nothing in the glove box was ever moved, so the cabin filter was never even inspected. (But needed to be changed) How in 9000 miles should it need 4 tires and an engine air filter if the they inspected this vehicle before they sold it to me 11 months prior? I told them not to worry about it that I would take care of these items myself. This vehicle has been absolutely beautiful for 11 months, but now, a day after they had it, mysteriously, THE CHECK ENGINE LIGHT IS ON!!! WHY?? They should feel responsible for that check engine light. It was never on before they took it to their shop.

Would not recommend this dealership to anyone. We bought a 2019 f150 our Reese hitch is bent. I’m disabled and use this truck for an action Trackchair and now have to find another place to fix it because louden wants to act like they don’t know anything. We even bought the warrenty and were sold it as easy to use it’s not. We will won’t do business with louden again. My spouse and I bought this truck to make my life easier as a disabled person and it has been anything but that. I can’t afford ... Read More

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Google - Mar 31, 2025

Would not recommend this dealership to anyone. We bought a 2019 f150 our Reese hitch is bent. I’m disabled and use this truck for an action Trackchair and now have to find another place to fix it because louden wants to act like they don’t know anything. We even bought the warrenty and were sold it as easy to use it’s not. We will won’t do business with louden again. My spouse and I bought this truck to make my life easier as a disabled person and it has been anything but that. I can’t afford to loose a $20,000 piece of mobility equipment while I wait for louden to figure their stuff out. I called Andrew and he has yet to call me back. The purple truck is a 99 f250 and the white is the f150 from louden. They still have my truck. They won’t take it back they will trade it mind you I gave them 10k down on this truck. Roger is trying to fix it.

I notified Loudon by internet and phone explaining that I was interested in a used truck. I explained that I possibly would use cash and finance a small amount. I was told that I would need to secure a small loan on my own and that Seth would check with his team and get back with me. Needless to say I never heard from them. I felt like I didn't fit their financial needs so I was kicked to the curb. I guarantee that if I had purchased my 70 thousand F-350 from there a couple of years ago I ... Read More

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Google - Mar 25, 2025

I notified Loudon by internet and phone explaining that I was interested in a used truck. I explained that I possibly would use cash and finance a small amount. I was told that I would need to secure a small loan on my own and that Seth would check with his team and get back with me. Needless to say I never heard from them. I felt like I didn't fit their financial needs so I was kicked to the curb. I guarantee that if I had purchased my 70 thousand F-350 from there a couple of years ago I wouldn't have been tossed to the curb. I will not deal with Loudon again. Buyers beware.

So my original review was premature!!! The people are nice but worst experience ever!! Definitely a one and done

As a 23 year old purchasing MY first car, which should be very exciting ended up being a complete disappointment. I saved and searched for months to find the exact car I wanted. Turns out Loudon Motors only 40 minutes away had it. I test drove the car with salesman Eric who was very kind and helpful. The car drove well on the test drive and no check engine light was on. I moved forward with purchasing the car as Eric was able to get me what I thought was a fair deal. Fast forward three days of driving the car, my ... Read More

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Google - Jan 23, 2025

As a 23 year old purchasing MY first car, which should be very exciting ended up being a complete disappointment. I saved and searched for months to find the exact car I wanted. Turns out Loudon Motors only 40 minutes away had it. I test drove the car with salesman Eric who was very kind and helpful. The car drove well on the test drive and no check engine light was on. I moved forward with purchasing the car as Eric was able to get me what I thought was a fair deal. Fast forward three days of driving the car, my check engine light popped up. I brought the car back to Loudon 4 times and had multiple conversations with service. I was told many conflicting stories as to what the problem was, from the car being tuned (which it isn't) to the car having an aftermarket exhaust (which it doesn't). After my third trip to service, 40 minutes away, they finally decided to replace an 02 sensor. This did not solve my problem and the check engine light returned. The code present typically indicates a bad catalytic converter but before the car was sold, service claims a new catalytic converter was installed. My assumption is this check engine light was on before the sale. They attempted to fix it and cleared the codes afterwards. By the time I test drove, the light hadn't returned yet. Whether this is true or they cleared the codes with the intention of misrepresenting the car to sell it is unclear. Ultimately they have no intentions of helping me fix the car even though I have a Ford warranty. Service manager Roger essentially told me not to return after my last visit. This all leads me to believe they were aware of the problem with the vehicle and they just want me to go away. Do not buy a used car here! Very poor business! They want your money and are not worried about "putting the customer first", which they ironically put on their website. EDIT: I took the vehicle to a different Ford dealership to get their opinion and they said "I cannot believe someone would sell a car in this condition". The downpipe/catalytic converter was being held on by one stud (the other was missing). I was missing clamps, hangers, and other hardware. Once they began work to fix it, they called and said there's no way the catalytic converter could have been replaced in the recent past because the gaskets were toast and the bolts holding it on were seized. In the end I had to pay $2200 to get it fixed. Loudon Motors' service center is either ignorant or had no intentions of diagnosing my car the 4 times I brought it in. They lied to me about the catalytic converter being replaced. Typically work done by Ford dealerships is warrantable to a certain degree, but the "proof" of work Loudon provided me contained so little information that the other dealership said it looked shady and could not warranty it. Again, this all leads to the assumption that Loudon knew of this issue and wanted me to go away.

BUYER BEWARE! Rather not type this. This is my first time ever leaving a negative review about anything, but maybe it may help someone thinking about dealing with Loudon Ford. Last month I purchased a used truck from Andy at Loudon Ford. I purchased it as an internet sale a few states away. Risky I admit! He sent me a video describing the truck as "amazing shape!" and "it has been thoroughly inspected by our service department." I paid full asking price and had the truck delivered. Shame on me! One for trusting Andy and two ... Read More

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Google - Dec 10, 2024

BUYER BEWARE! Rather not type this. This is my first time ever leaving a negative review about anything, but maybe it may help someone thinking about dealing with Loudon Ford. Last month I purchased a used truck from Andy at Loudon Ford. I purchased it as an internet sale a few states away. Risky I admit! He sent me a video describing the truck as "amazing shape!" and "it has been thoroughly inspected by our service department." I paid full asking price and had the truck delivered. Shame on me! One for trusting Andy and two for not taking the time to go drive the truck myself. But I put some faith in humanity and in Loudon Ford. After all it's on their website, "We're Here for You," and “Loudon Ford always puts customers first!” That has proven to be a costly mistake. Upon delivery, the truck left me on the side of the road within the first mile with multiple computer problems. Several thousand dollars later I am finally able to drive the truck home. I am fully aware that I purchased a used truck but what Loudon advertised and promoted and what I actually received was just plain false advertisement. When I attempted to contact Andy and the Sales Manager Davey, and even the Owner Greg Loudon.....Crickets! They took absolutely Zero responsibly for the lemon they sold me. The sales manager Davey would not even return my call. Must have skipped the class in customer service. Out of sight, out of mind. Per Loudon, once the money was exchanged the relationship ended! All I really needed was a phone call and a discussion. Funny how money brings out the true version of who and what people truly are. I might suggest you ignore their website slogans and do your homework. I have bought a lot of automobiles in my time. This is one experience that has been costly, and one I wish I could forget!

Overcharged elderly for vehicle then come reposes car at almost 11pm no notice at all even when dealership was told by us to come get it and notify when picking it up. ,SCAM! 24k for a 2013 in 2022 is crazy

financed a 2012 subaru impreza with no warranty and 3months later the transmission goes out and cost almost 3k to fix it

Don't drive in with a beater looking for a new car, they won't give you the time of day. Drove in with a beat Ford focus looking at Mach Es, was told to pound salt by as sales associate, and that he would not be showing us any. I bought one from thier competitor the next day.

Bought a classic 2000 Ford Mustang from them a couple years ago and had a great experience. However, just tried to finance a vehicle 2018 with a trade they were only going to give me $500 for so I said no to the trade and just money down with co-signer. I let them know my payment ranges and what I could afford. I caved a bit and said I could pay $325 a month and they refused to negotiate any further. The finance guy that came out was rude and I will never attempt to buy from Loudon ever again. Just sucks that we ... Read More

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Google - Sep 28, 2024

Bought a classic 2000 Ford Mustang from them a couple years ago and had a great experience. However, just tried to finance a vehicle 2018 with a trade they were only going to give me $500 for so I said no to the trade and just money down with co-signer. I let them know my payment ranges and what I could afford. I caved a bit and said I could pay $325 a month and they refused to negotiate any further. The finance guy that came out was rude and I will never attempt to buy from Loudon ever again. Just sucks that we had such a good first experience and now it is ruined forever 13,900 for MSRP Tax Title and License and Dealership fees An outrageous interest rate almost making the car double what it’s worth 7 year term. Sorry folks at Loudon you lost us for good. Adios!

Apparently they don’t want to sell cars here. I had already decided before I came what car I wanted, they had an easy sale with me, but they decided me coming too close to their closing time was more important than easy money in their pocket. It’s very unfortunate because I truly wanted that specific car, but I will have to find another one because I will not be coming back after being treated rudely after driving an hour to get there.

Went there to look at new F150's....they literally had 2. They had about 50 F250's , a bunch of cab and chassis, but I guess they decided not to offer the best selling vehicle in America

Was a below average experience. No real go getters at this dealership. I was told debit cards were fee free for down payments as I couldn’t write a check from PA. Got a 3% fee anyways. No floor mats came with a 2022 truck with 15k miles which was crazy to me, I’ve never bought a car that didn’t come with them. Took days to get the code for my drivers side door and had to ask twice. They put my drivers license address on all the paperwork even as I told them I have the change of address ... Read More

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Google - Jul 26, 2024

Was a below average experience. No real go getters at this dealership. I was told debit cards were fee free for down payments as I couldn’t write a check from PA. Got a 3% fee anyways. No floor mats came with a 2022 truck with 15k miles which was crazy to me, I’ve never bought a car that didn’t come with them. Took days to get the code for my drivers side door and had to ask twice. They put my drivers license address on all the paperwork even as I told them I have the change of address license form. Not knowledgeable about the truck being sold. Very slow experience compared to PA.

Well where do I start. I called to see about a buyout/trade in on my truck I was told "we would buy your truck" fill out this form and it will give you a buyout/trade in amount. I did, and it was close to what I needed. I figured we'll let's give them the benefit of the doubt. They had a jeep I liked so I filled the application and got the congratulations,pick a payment,someone will contact you. We'll no call, so I did. They struggled with financing for some reason ... Read More

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Google - Jul 2, 2024

Well where do I start. I called to see about a buyout/trade in on my truck I was told "we would buy your truck" fill out this form and it will give you a buyout/trade in amount. I did, and it was close to what I needed. I figured we'll let's give them the benefit of the doubt. They had a jeep I liked so I filled the application and got the congratulations,pick a payment,someone will contact you. We'll no call, so I did. They struggled with financing for some reason which I wasn't overly concerned. However they could have told me why. Instead they texted me the news. I figured well I'll just have them buyout like they said. Well, all of sudden I was told we don't want your truck. All I can say is there professionalism and tactics are a little to be desired! Ridiculous!!!

Drove over 2 hours to buy 1983 mustang and verily made it back home cause the front tires were so bald and a belt broke,, one had a bump on it,no brake lights.had some guy there distracting me and talking to much when I was looking over the vehicle.crooks and scammers.the video on the Internet said good tiresand top,but the front tires wasn't safe to drive on, also the guy that did the video said the convertible top was good shape and it had 2 ripped on it.alternator went out 10 miles from home and serpentine belt ... Read More

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Google - Jun 15, 2024

Drove over 2 hours to buy 1983 mustang and verily made it back home cause the front tires were so bald and a belt broke,, one had a bump on it,no brake lights.had some guy there distracting me and talking to much when I was looking over the vehicle.crooks and scammers.the video on the Internet said good tiresand top,but the front tires wasn't safe to drive on, also the guy that did the video said the convertible top was good shape and it had 2 ripped on it.alternator went out 10 miles from home and serpentine belt broke,what a 🍋...

On two separate occasions we called to schedule an oil change and rotations. Both times we had to leave message and wait for call back. Both times no call backs

Been dealing with this place for over 20 years, but within the last two years it has been very poor treatment. People in service do not listen and make things up as they go. Will not go back!!!

Safe to drive??? I recently changed my front control arms and tie rod ends. So I needed a alignment and I figured while it was there I would have my transmission fluid flushed and filled. So after Loudon Ford of Minerva completed the alignment I had a noticeable metal on metal knock when I hit bumps in the front end. So I tell them they have had the car twice now and both times they can hear the knock but can't figure out what it is. I've been told that it is safe to drive but they don'... Read More

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Google - Mar 25, 2024

Safe to drive??? I recently changed my front control arms and tie rod ends. So I needed a alignment and I figured while it was there I would have my transmission fluid flushed and filled. So after Loudon Ford of Minerva completed the alignment I had a noticeable metal on metal knock when I hit bumps in the front end. So I tell them they have had the car twice now and both times they can hear the knock but can't figure out what it is. I've been told that it is safe to drive but they don't know what it is! To make a long story short I've spent 1500$ just to get a hard knocking sound in my front end. I would not recommend Loudon Ford of Minerva to anyone! I'M Editing this a couple weeks later cause you write to contact Jonathon the service manager but he hasn't returned any of my 3 calls back? Kinda hard to resolve this with no call backs?

Transparency? You say your customers value transparency? You were not transparent with us about the cracked windshield. You recorded a video to show the car but conveniently didn't show the giant crack. That's not being transparent. And let's be transparent with everyone and tell them why there was a problem with the battery, it died and had to be jumped twice while taking it out for a test drive. We took it to a mechanic down the road to check it out and he said it was bad as it was also the ORIGINAL 6 year old battery