Customer Testimonials

Mark was nice, energetic, and kept me informed. Perfect experience

Customer service employees couldn't have been more helpful. I recommend them very highly.

I’ve dealt with the Ford dealership in Minerva a handful of times. They’ve always been very responsive and helpful. Great deals on vehicles. Highly recommend.

We had the most relaxing atmosphere this weekend when it came to trading in our car and upgraded to a newer vehicle. Everyone was truthful about what the costs were upfront; no pressure tactics from any staff member at the dealership. Thank you for polite and honest services each member provided, especially Nick and the cup of java:)

Smaller dealership with good customer service that gets the job done.

Service was excellent

Was pretty greeted on time and service was timely completed to my satisfaction. Great place to have my truck serviced!

My sales rep Andrew R was very nice to work with!

Andrew has been extremely easy to work with. I've bought several vehicles from him and hope to do future business with him.

This was the absolute best interaction I’ve ever had with a dealership! They are totally dog friendly and everyone there is pleasant and ready to help! I love my new truck thanks so much Michael !

From the time I walked through the doors to my on-site recall service, London has been top notch

I live in Dublin, Oh and found a 2020 Lincoln Nautilus online from Loudon Motors Ford. The first thing I recognized was the no pressure, no haggling salesman. They don't work on commission so the salesman aren't trying to steal you from the next guy. The salesman, Andy Ackerman was so low key. I had emailed them a request the night before and my experience from other dealerships was immediately getting blasted with phone calls & text messages. Not Loudon Motors! Also, the pricing was spot on as well. Could have been inflated because car had black rims/grill ... Read More

Full review text opened.

Google - Apr 29, 2026

I live in Dublin, Oh and found a 2020 Lincoln Nautilus online from Loudon Motors Ford. The first thing I recognized was the no pressure, no haggling salesman. They don't work on commission so the salesman aren't trying to steal you from the next guy. The salesman, Andy Ackerman was so low key. I had emailed them a request the night before and my experience from other dealerships was immediately getting blasted with phone calls & text messages. Not Loudon Motors! Also, the pricing was spot on as well. Could have been inflated because car had black rims/grill which is an upgrade but it wasn't. I loved that Loudon Motors is a family owned business in a small town. I will give them my business again. 2 1/2 hr. drive but SOOOO worth it!!!!!! Highly recommend.

We like dealing with Andy at Loudens Ford. He quick and efficient on getting the car ready and all the paperwork that goes along with buying a new vehicle .

Loudon’s is always very attentive and timely. The facility is very clean and everyone is welcoming.

Bought my truck there about a year ago had to take it in for a rear end replacement Good service! Friendly staff turnover was pretty quick after parts was located

Loudon Motors staff was great and I personally worked with Roger and Ron and wanted to thank them both for great service!! My 2018 Ford Explorer, which I just love and still looking great was picked up and delivered back by an awesome, friendly driver and that service they offer is very helpful with working people! Thanks again and I would highly recommend Loudon Motors.

Great staff. Highly recommend

Nice salesman nice place just wasnt to sure about the car, just wasnt for me i guess

Seth was a great salesman and worked with me on my trade in. I will deal with Loudon Motor Ford in the future. Jeff Repp the Business Manager is a good man to work with also. Everyone is very friendly at Loundon Motors Ford. Kep up the good work

Always top notch service.

Fast friendly service

I Highly recommend loudon Ford motors in Minerva. Mark was very kind, helpful, and his team did a fantastic job going above and beyond.

Quick, hassle free sale! The sales team is very accommodating and willing to work with you. We were able to get a great first car for our daughter. Thank you!

The Louden Ford Motors dealership treated me with excellent customer service and utmost professionalism. They were very clear and straightforward in their communication. They handled every level of the sale through point of delivery with integrity and excellence. I highly recommend Louden Ford Motors. This was an out of state purchase that was handled so smoothly.

Honest, attentive, easy, and fast… Good people. And Mike Heslep is the man to see👊🏼

Seth is a great salesman to work with and helped with all the questions that I had. He helped me make a dream come true!! Thank you Seth Loudon

Everyone is friendly, personable, knowledgeable, and helpful without being pushy. The service staff really know their cars and trucks. They greet you when you bring your vehicle in, review what work is to be done, and have a nice waiting area, with complimentary water, coffee, and snacks. They throughly go over the work done. If a problem or concern is discovered while servicing the vehicle, it is brought to your attention and discussed. Any additional work is agreed upon customer and service technician before it is started. There is noticeable sincerity and integrity in interactions, whether it be in sales ... Read More

Full review text opened.

Google - Mar 20, 2026

Everyone is friendly, personable, knowledgeable, and helpful without being pushy. The service staff really know their cars and trucks. They greet you when you bring your vehicle in, review what work is to be done, and have a nice waiting area, with complimentary water, coffee, and snacks. They throughly go over the work done. If a problem or concern is discovered while servicing the vehicle, it is brought to your attention and discussed. Any additional work is agreed upon customer and service technician before it is started. There is noticeable sincerity and integrity in interactions, whether it be in sales or service. They provide quality care in servicing of each vehicle. It is a great place to buy a vehicle, and a great place to have it serviced.

While the actual car buying experience was good the day of, since then it's been a rocky history. We've taken the car in several times within a few weeks as the service had missed what was asked to be fixed after dropping it off. The service team themselves were very nice people, but we were a bit dissapointed in the end result. It took us two trips here to get it looked at, and ultimately had to take it to a Ford dealership for it to be fixed. We've also tried for several weeks with emails and ... Read More

Full review text opened.

Google - Mar 19, 2026

While the actual car buying experience was good the day of, since then it's been a rocky history. We've taken the car in several times within a few weeks as the service had missed what was asked to be fixed after dropping it off. The service team themselves were very nice people, but we were a bit dissapointed in the end result. It took us two trips here to get it looked at, and ultimately had to take it to a Ford dealership for it to be fixed. We've also tried for several weeks with emails and voicemails to get a call back from their Finance Team or their General Manager. We haven't heard back since after calling sales and having them direct the call, or calling the teams directly. I understand the nature of the business, but we haven't heard back anything via email or calls after several reach outs. Overall the facility itself and the process was great the day of purchase, and the car itself was as advertised. However some of the responses (or lack thereof) between our sales person, finance manager, and their general manager has been a sad ending to an otherwise great experience.

Great service. Picked my vehicle up and brought it back to me. Gave me a loner to use while fixing my vehicle. Thank you.

Good service people I am happy with my purchase anew truck yes I am very happy with my new truck

Great experience from Seth, their appraiser Andrew, and Becky. Up front and good people!!

Had an oil change and tire rotation done. Staff was very friendly, and the work was done very efficiently. Even had a cup of coffee and a snack while I waited. 👍🏻

The salesman Nick did a wonderful job up front and honest no pressure very satisfied

Absolutely amazing service, Michael Heslep was extremely patient and worked with me through every step of the process. Got me into a car and on the road all in the same day!

I couldn’t be happier working with Michael and the process of buying my truck. I told Michael what my needs were payment wise and truck wise and he exceeded both impressively. Loudon Motors was a great truck buying experience!!

Both sales and finance people were accommodating and responsive to my needs and concerns. Highly recommend this dealership. I drove an hour and a half from my house for a specific vehicle, that had the accessories I needed that I couldn't locate more local. My experience was so positive that the future purchases I would consider going back to Loudon Ford

Was sold a 2023 VW from Andy! He made the process super fast and easy. By far the best experience I’ve ever had buying a car.

Andy gets 5 stars. Not for the quality of the car which was not so bad it was completely fair price. I went in there looking for a truck I didn't get a truck still looking for a truck. However, I was greeted with a completely hospitable group of people like Jake and the three Andrews honestly everybody I made contact with was really cool. My big concern going in to getting the vehicle was honesty or something had been wrong something wrong and there was complete honesty from Andy and I ended up buying a car because of that ... Read More

Full review text opened.

Google - Feb 21, 2026

Andy gets 5 stars. Not for the quality of the car which was not so bad it was completely fair price. I went in there looking for a truck I didn't get a truck still looking for a truck. However, I was greeted with a completely hospitable group of people like Jake and the three Andrews honestly everybody I made contact with was really cool. My big concern going in to getting the vehicle was honesty or something had been wrong something wrong and there was complete honesty from Andy and I ended up buying a car because of that Honesty I didn't really want a car I wanted a truck boy do I want a truck. But I got a car under these guys were great if you go in there and speak to any one of them I'm sure they'll be honest about everything with the car new or used try going here.

I can’t begin to tell how impressed I was with this dealership. I had been looking for an F-450 just like this one and happened to find it on a trip to South Carolina from Michigan. We were in a hurry and I wanted to trade my truck in. These guys made it fast and easy. From start to finish under 2 hours. Including moving my stuff from one truck to the other. I wish they were in Michigan so I could use them for service.

Great deal thank you

Good deal on car very friendly staff.

I would recommend this place for your auto needs very polite staff knowledgeable and they all go above and beyond thank you Roger Jones

Friendly respectful and easy to talk to. Thank you Mark and the team.

Polite, friendly and enjoyable experience. Everyone at the dealership was great to work with. Very helpful staff and great customer service. A pleasure to work with

Good experience. Mark kept me in the loop as the work progressed. Very positive interaction with other staff in the waiting area.

If you want to be taken care of like family this is your place. Every time I step into Loudon I know I’m going to get quality service- no pressure to spend more than what is absolutely necessary and no one pushing to sell me anything. Just genuine people, good service and a family friendly space.

Choosing a dealership closer to home, and after calling a couple of dealerships, Loudon’s was the most polite and patient with me, even though we didn’t purchase from them last time. Staff was friendly and we will be back for service again!

Found a great car for a good price. Michael was really friendly. Jake was great as well.

Best car dealership around!

I bought my car from Nick, and he made the process smooth and easy. Very happy!

Mark handled getting me information about my truck needs and time frame. It was a good turnaround along with great communication.

Just had my oil changed wonderful service from the service department highly recommend Loudon Motors Service!

Just had tires done. Great price and great service. Would highly recommend service dept!!!

Was looking for a work van. Lounden Ford had had one that I wanted to look at. Went there with now expectations to purchase a van. Walked in and was greeted right off the bat, friendly sales people were ready to show me the van. Ended up purchasing the van because of the great price and at no point was there any high pressure sales tactics. After picking up the van, experienced an issued, brought it back and they fixed it! No one got angry, everyone talked liked adults to resolve the problem. Thanks you Nick, Andrew and Roger. Highly ... Read More

Full review text opened.

Google - Jan 23, 2026

Was looking for a work van. Lounden Ford had had one that I wanted to look at. Went there with now expectations to purchase a van. Walked in and was greeted right off the bat, friendly sales people were ready to show me the van. Ended up purchasing the van because of the great price and at no point was there any high pressure sales tactics. After picking up the van, experienced an issued, brought it back and they fixed it! No one got angry, everyone talked liked adults to resolve the problem. Thanks you Nick, Andrew and Roger. Highly recommend this place, even if it is a drive from you, just go. And to top it off, got a great bronco sweater!

Very nice people

Our car had been totaled, and we were in a desperate search for another one - rental car got quite expensive. We searched for the same kind of a car we had before and found one in Loudon Motors Ford. Long driving and the out-of-state scared us for a second, but then we saw the price. Next second, we were driving 1.5h, hoping to get to the last appointment slot. Seth was waiting for us, welcomed us and was very nice. He showed the car, answered all our questions and was nice and patient. Jake provided us all financial information ... Read More

Full review text opened.

Google - Jan 20, 2026

Our car had been totaled, and we were in a desperate search for another one - rental car got quite expensive. We searched for the same kind of a car we had before and found one in Loudon Motors Ford. Long driving and the out-of-state scared us for a second, but then we saw the price. Next second, we were driving 1.5h, hoping to get to the last appointment slot. Seth was waiting for us, welcomed us and was very nice. He showed the car, answered all our questions and was nice and patient. Jake provided us all financial information and answered all questions. He processed our financing very quickly. We spent there 1 hour, which was much less comparing to my past encounters with dealerships. At the end Jake gave us instructions where we can eat - we had 1.5 h driving back. Seth told us final goodbye. I understand that their main task is to sell us a car and an extended warranty, but it was wrapped in such a humanly kind attitude, which is rare in my experience. We will keep their card in the visible place - something tells me where we will buy a car when we need one.

2 trips for check engine light and nothing but good things to say about the service team. Thanks!

Service department personnel are very knowledgeable and professional and honest. I will be going back to Loudon Motors Ford when I need to get my Fusion serviced. Been going there since 2014!

Had a great experience there, no pressure no one lingering over me or pressuring me to go outside of my budget or made me feel like I had to buy something. Andrew and the team there came in clutch with finding me the vehicle we wanted and we made a great deal. Can't thank them enough!

Andrew was exactly what you want in a sales person. Friendly, knowledgeable, and very helpful. Ask for Andrew!!

Oil change was done quickly and professionally. The mechanic recommended additional filters that I often forget such as a cabin filter. In and out, smooth process.

Thanks Mike good job you made it hassle free and I appreciate that you deserve a promotion take care and again thanks for the Bronco

Michael was a pleasure to work with. Made my purchase quick and easy. Even helped me clean out my trade in. Wonderful experience

Took my car in on time;serviced it in a timely manner; provided me with a complete review of the service and charged a reasonable price for the service. What more can you ask for from a provider?

A great experience every time.

Best place to buy a car! London ford is simply amazing! Thank you for everything!! Go sales!

Go see Mark in service, he's great to deal with!

The service department was very helpful in getting me scheduled for my recall as soon as possible and provided professional service when I dropped my car off

Wonderful experience for buying a truck! Mike, Dave, Jake and Kimber were great the work with. Kimber was the was by far the most helpful 🐾

I have had a great experience with Andrew R. He made sure all my needs were met. My husband bought a new Maverick from Andrew R. and we were happy with how the deal went. He is honest and hard working!! If I ever decide to trade in my Bronco, he will be the person I go too.

Great experience at Loudon Motors Ford! Andrew and the entire sales team were friendly, professional, and easy to work with. The process was smooth, stress-free, and I felt well taken care of from start to finish. Highly recommend!

Great fast service! Diagnostics spot on!

After another dealership failed to correct a problem on my daughter’s mustang, it was taken to Loudon Motors Ford in Minerva and we had tremendous service. The service department kept us updated on what was happening and giving us an accurate timeframe. After the great service we received from that department we opted to buy a used vehicle from them. The salesman was great (though he is no longer there), and everyone in the sales department were great as well. Not pushy in the slightest. I’ve had the vehicle in for a couple of oil changes and brake ... Read More

Full review text opened.

Google - Dec 28, 2025

After another dealership failed to correct a problem on my daughter’s mustang, it was taken to Loudon Motors Ford in Minerva and we had tremendous service. The service department kept us updated on what was happening and giving us an accurate timeframe. After the great service we received from that department we opted to buy a used vehicle from them. The salesman was great (though he is no longer there), and everyone in the sales department were great as well. Not pushy in the slightest. I’ve had the vehicle in for a couple of oil changes and brake work and will always recommend Loudon Motors to everyone. The Oreos and thank you note left in the vehicle after service is a nice touch.

Nick was great in helping us get into our new expedition! Nick made this process go smoothly, our new vehicle was just as described & pictured. We are so happy with our purchase!

My daughter bought her first car from Loudon Motors Ford! Such a great experience! Everyone was soo nice and easy to work with! Highly recommended!

This is the best service department I have ever experienced. The staff was knowledgeable, answered all my questions in a way that I could understand and not feel overwhelmed. Highly recommended!

Went and had an oil change fast easy service ! #1 with service only place will go ! Everyone is so friendly and polite. Service will answer any question’s you have

Always have my vehicle serviced at Loudon motors ford service department is wonderful and always treats me fair highly recommend Loudon Motors Ford

I only take my vehicles to be serviced at Loudon. My service advisor, Ron Summers, goes above and beyond to maintenance my personal vehicles and my entire fleet of company vehicles. He keeps me well informed of what is needed and the progress of the repairs. It's a great piece of mind knowing that I can trust him and the service department at Loudon. I highly recommend working with them on your vehicle needs.

Excellent service very knowledgeable and friendly staff!

Excellent Service Department! Loudon Motors’ service department is outstanding. The staff is friendly, honest, and knowledgeable, and they make the entire process easy and stress-free. My vehicle was serviced quickly and runs great. I truly trust their team and highly recommend Loudon Motors for reliable, top-quality service.